Guests With Disabilities
At The Meadowlands Sports Complex, the premier racing, sports and entertainment facility in the country, we are dedicated to serving the needs of our guests. The Meadowlands recognizes the needs of our guests with disabilities, as defined by the Americans with Disabilities Act of 1990. The Meadowlands continues to make every effort to comply with applicable state and federal accessibility regulations to accommodate guests with disabilities.
Tickets
The Meadowlands Sports Complex has designated seats at the IZOD CENTER and Giants Stadium for guests with disabilities and their guests. In order to be properly accommodated, we recommend that guests with disabilities purchase their tickets in advance to obtain desired seat locations. Some accessible seats that are not purchased during an advanced sale period (which may vary depending upon the event) may be released for sale to the general public.
Tickets are available, subject to availability, through the IZOD CENTER for all events except for the New York Giants and New York Jets. For information on obtaining accessible seating for the Giants and Jets, please contact the Box Office during normal business hours. The Arena Box Office, which is located between Gates A & D, has an accessible window (#9) where guests with disabilities may purchase tickets. At Giants Stadium, which is only open the day of a Stadium event, all ticket windows are accessible.
For ticket purchases, or for further information, please contact the Box Office at:
Voice » 201-935-3900
TTY » 201-460-4031
Groups Sales (10 or more) » 201-460-4370
Monday-Saturday » 11 am - 6 pm
Sunday » Closed (unless there is an event)
The Arena Box Office will be open on Sunday only if there is an event. If there is no event on Sunday, it will be closed
Refunds/Exchanges
There are no refunds or exchanges and all sales are final. We realize that a situation may arise that would prohibit an individual with a disability from attending an event for which tickets have already been purchased. If you are unable to attend an event, please contact us prior to the event taking place so that we may review your case.
Disclamer
The Meadowlands considers ticket crime to be extremely serious and will take appropriate action to prevent such incidents. Ticket crime includes, but is not limited to, misrepresentation of a disability, the production and use of counterfeit or stolen tickets, or the resale of tickets at a higher price than allowed by law to a Meadowlands event. Guests holding illegally or fraudulently procured tickets, or who otherwise unlawfully sell or transfer tickets, are subject to ejection without reimbursement or restitution and to such further civil or criminal penalties as provided by law.
Arena & Stadium Seating
Wheelchair accessible seating is located in the Lower Level and, for select events, on the floor in the Arena and Stadium. There is also seating for guests who are mobility impaired, blind/visually impaired and deaf/hard of hearing located throughout both buildings.
Racetrack Seating
Accessible seating tickets for our Racetrack guests may be obtained at the accessible Grandstand Reserve Seat Booth located at the Racetrack Grandstand Level. There is an accessible self-service betting terminal on the Paddock Level.
For hours and further Racetrack information, please contact the Racetrack at:
Voice » 201-THE BIG M
TTY » 201-460-4030
Group Sales » 800-227-4480
Web site » www.thebigm.com
Parking
Accessible parking with a state-issued license plate or placard is available in the following lots:
Arena » Lots 21 and Deck 23
Racetrack » Lot 1
Stadium » Lots10/12, 15, and 18
Access and Elevators
Arena » All entrances at the Arena are ramped and accessible. An automatic door and elevator are located at the Arena Box Office Lobby entrance between Gates A & D near Deck 23. If you have floor seats for an event, please enter the building through the Box Office lobby.
Racetrack » All exterior public entrances are wheelchair accessible. Wheelchair accessible elevators are located adjacent to the interior Clubhouse and Pegasus entrances.
Stadium » Stadium Gates B, C & D are the accessible entrance ramps to the Lower Level. If you have floor seats for an event, please enter through Gate C.
Restrooms and Water Fountains
All restrooms and water fountains are identified with the international disabled symbol and in Braille. Signs will direct you to accessible restrooms and water fountains.
Arena » Accessible restrooms are located on the concourse behind Sections 101 and 115, the Lower Lobby, and the Winner's Club. Water fountains are adjacent to Sections 114 and 128. There is a family restroom located in the Lower Lobby.
Racetrack » All restrooms and water fountains are wheelchair accessible except those on the Grand Mezzanine.
Stadium » Accessible restrooms and water fountains are located in the Lower Level behind sections 117 to 125. There are also accessible restrooms and water fountains on the Mezzanine Level, Stadium Club and South Tower. A family restroom is available on the Service Level.
Amplified Telephones
There are amplified pay phones located throughout the Arena, Racetrack, and Stadium.
TTY Phones
There is a TTY telephone in the Arena Box Office Lobby, the Paddock Level at the Racetrack, and in the Stadium Club.
Interpreting Services
Sign language interpretation may be provided for certain performances with at least three weeks notice. Guests are asked to provide as much notice as possible due to the preparation required in order to assure high quality interpretation. To request an interpreter, please send a letter with the performance and number of people in attendance along with contact information. Requests may be sent to:
- Fax » (201) 507-8128
- Email » disabledservices@njsea.com
- Mail » IZOD CENTER Box Office PO Box 512 East Rutherford, NJ, 07073 ATTN: Accessible Seating
Assistive Listening Devices (ALDs)
Assistive listening devices are available to deaf and hard of hearing guests for select events. Please contact the Box Office for advanced requests and availability. During an event, please see your nearest usher. One form of ID (license or credit card) will be needed to pick up the device. The ALDs may be used free of charge.
Visitors with Service Animals
Trained guide dogs and service animals assisting guests with disabilities are permitted inside all Meadowlands facilities.
First Aid
In all facilities, for medical assistance please notify the nearest Usher, Event Safety Representative, or Emergency Medical Technician.
Emergency Evacuation
In the event of an emergency, the Meadowlands facility staff have been instructed and trained to assist you in evacuating the premises. Ask the nearest Usher or Event Safety Representative to point out emergency escape routes and to explain emergency procedures.
Accessible Transporation
Access Link is New Jersey Transit's paratransit service. Access Link provides people with disabilities paratransit service comparable to local bus service. For more detailed information about Access Link, please call:
- Voice » 800-955-2321
- TTY » 800-955-6765
- Website » www.njtransit.com
Comments and Suggestions
We value our guest's comments and suggestions. Please contact us at:
Accessible Services Department
Voice » 201-935-3900
TTY » 201-460-4031
Fax » 201-507-8128
Email » disabledservices@njsea.com
