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GuestsWithDisabilities2

At the IZOD Center, it is our promise and goal to serve the needs of all our guests.  Making sure the needs of guests with disabilities are met under the guidelines set forth in the Americans with Disabilities Act (ADA) is essential at the IZOD Center.

Tickets
The IZOD Center has designated seats for guests with disabilities. Tickets are based upon availability and should be purchased prior to the event to obtain the best seat locations.  Some accessible seats that are not purchased during a specific sale period, which may vary depending upon the event and ticket sales, may be released for sale to the general public.

Select tickets for guests with disabilities are available in the following methods:
·    Ticketmaster Phones at 800-745-3000
·    Ticketmaster Online at www.ticketmaster.com
·    In person at the Izod Center Box Office, which is open Mon-Fri, 11AM-6PM.

For any questions on all matters regarding access, please contact the IZOD Center at:

Voice:                (201) 935-3900
Email:                disabledservices@njsea.com
Website:           www.izodcenter.com

Group Sales
Group sales tickets are available to guests with disabilities for events other than concerts for groups consisting of 10 or more people by calling (201) 460-4370.

Seating
Wheelchair accessible seating is located in the Lower Level and, for select events, on the floor. There is also reserved seating for guests who are mobility impaired, blind/visually impaired and deaf/hard of hearing located throughout the arena.

Non-Accessible Tickets
If you have a disability and are able to obtain non-accessible tickets to an event, please contact the Disabled Services Department at the box office in advance of the event so we may properly assist you.

Refunds/Exchanges
There are no refunds or exchanges and all sales are final.  We realize that situations may arise that would prohibit an individual with a disability from attending an event for which tickets have already been purchased.  If you are unable to attend an event, please contact us prior to the event taking place so that we may review your case.

Disclaimer
The Meadowlands considers ticket crime to be extremely serious and will take appropriate action to prevent such incidents. Ticket crime includes, but is not limited to, misrepresentation of a disability, the production and use of counterfeit or stolen tickets, or the resale of tickets at a higher price than allowed by law to a Meadowlands event. Guests holding illegally or fraudulently procured tickets or who otherwise unlawfully sell or transfer tickets, are subject to ejection without reimbursement or restitution and to such further civil or criminal penalties as provided by law.

Parking
Accessible parking with state-issued license plates or placard is available in Deck 23 adjacent to the IZOD Center.

Access and Elevators
All entrances at Gates A, B, C and D are ramped and accessible.  There is an automatic door and elevator located in the Arena Box Office Lobby between Gates A & D near Deck 23.  If you have floor seats for an event, proceed to the elevator to gain access to your seat location.  The Winner’s Club, located between Gates C & D, also has an accessible ramp.

Escalators
Escalators are located between Gates A & D and run from the Box Office Lobby to the Lower Level concourse and to the Lower Lobby to access floor seats.

RestroomsAccessible restrooms are located on the concourse behind Sections 101 and 115, the Lower Lobby, and the Winner’s Club.  There is also a Family Restroom located near the elevator in the Lower Lobby.  Please speak with an IZOD Center Guest Services representative should you need to use the Family Restroom.

Interpreting Services

Sign language interpretation may be provided for select performances.  Due to the preparation required in order to assure high quality interpretation, guests are asked to provide at least three weeks notice.  To request an interpreter, please send a letter with the event you’d like to go to and number of people in attendance along with contact information.  Requests may be sent by:
Fax:        (201) 507-8128
Email:      disabledservices@njsea.com
Mail:        IZOD Center Box Office
                 50 Route 120
                 East Rutherford, NJ 07073
                 ATTN: Accessible Seating

Assistive Listening Devices (ALD)
Assistive listening devices are available to deaf and hard of hearing guests for select events. Please contact the Box Office for advanced requests and availability. During an event, please see your nearest Usher. One form of ID (license or credit card) will be needed to pick up the device.  The ALD may be used free of charge.

Wheelchair Escorts

Guests with mobility impairments who do not have access to a wheelchair may request a wheelchair transport to their seat location.  If you require a wheelchair escort, enter the arena through the Box Office Lobby and proceed to the turnstile near the elevator and speak with a Guest Services Representative.  Please note that neither the wheelchair nor the escort can stay with you during the event.

Guests with Service Animals
Trained service animals assisting guests with disabilities are allowed inside the IZOD Center.  All other animals are prohibited.

First Aid
For medical assistance please notify the nearest Usher, Event Safety Representative or Emergency Medical Technician. 

Emergency Evacuation
In the event of an emergency, the staff at the IZOD Center has been instructed and trained to assist in evacuating the premises.  Ask the nearest Usher or Event Safety Representative to point out emergency escape routes and to explain emergency procedures.
 

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